Privacy Policy

At SpecTech ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

SpecTech provides custom PC builds, repairs, upgrades, maintenance and related technology services throughout the United Kingdom.

Data Controller

SpecTech

Address: 5 Lancasterian Street, Carrickfergus, BT38 8AD

Email: daryl@spectech.co.uk

2. Information We Collect

When you contact us, place an order or use our services, we may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Billing or delivery address

  • Details relating to your enquiry, repair or order

  • Any communications you have with us

We do not intentionally collect personal information from anyone under the age of 16.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Process orders

  • Deliver products

  • Carry out repairs and upgrades

  • Arrange collections or deliveries

  • Provide customer support

  • Maintain service records

  • Meet our legal and accounting obligations

We only collect information that is necessary to provide our services.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information because:

  • It is necessary to fulfil a contract with you.

  • It is necessary to comply with legal obligations.

  • It is in our legitimate interests to operate and improve our business.

  • Where required, you have given your consent.

5. Marketing

We do not currently send marketing emails or promotional communications.

Should this change in the future, we will only send marketing where permitted by law and will always provide an option to unsubscribe.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Delivery and courier companies

  • Payment providers

  • Accountants or professional advisers

  • IT service providers

  • HubSpot CRM for securely managing customer enquiries and communications

These providers only receive the information necessary to perform their services.

7. International Transfers

We use HubSpot, which stores and processes some data in the United States.

Where personal information is transferred outside the UK, appropriate safeguards are in place to protect your data in accordance with UK data protection law.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain appropriate business records

When information is no longer required, it is securely deleted or anonymised.

9. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can guarantee complete security, we work to keep your information as safe as reasonably possible.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Restrict how your information is processed

  • Object to certain types of processing

  • Request a copy of your information in a portable format

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

11. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help the website function correctly.

You can control or disable cookies through your browser settings. Some features of the website may not work correctly if cookies are disabled.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.

The latest version will always be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

If you are unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).