Terms & Conditions
These Terms & Conditions govern the products and services supplied by SpecTech.
By requesting a quotation, placing an order or using our services, you agree to these Terms & Conditions.
Nothing within these terms affects your statutory rights under UK consumer law.
Our Services
SpecTech provides a range of technology services, including:
Custom-built PCs
PC repairs
Hardware upgrades
System servicing and deep cleaning
Diagnostics
Technical support
Quotations
All quotations are provided free of charge unless otherwise stated.
Quotations remain valid for 14 days, after which component pricing and availability may change.
Should supplier pricing change after a quotation has been issued, we will always discuss any changes with you before proceeding.
Deposits
Custom-built systems require a 50% deposit before any components are ordered.
This deposit confirms your order and allows us to purchase parts specifically for your build.
As custom systems are built to your individual specification, deposits become non-refundable once components have been purchased, except where required by law.
The remaining balance must be paid before collection or delivery unless otherwise agreed in writing.
Repairs & Diagnostics
A £25 diagnostic fee applies to equipment submitted for inspection.
If you choose to proceed with the recommended repair, this diagnostic fee will be deducted from the final repair invoice.
Where possible, a quotation will be provided before any repair work begins.
If additional faults are discovered during inspection, no further chargeable work will be carried out without your approval.
Upgrades
Upgrade quotations include labour and any required components.
All replacement hardware supplied by SpecTech is covered by the manufacturer's warranty.
Installation workmanship is covered by our 90-day Workmanship Guarantee.
Customer Data
Whilst every reasonable effort will be made to preserve your data, customers are strongly advised to back up all important files before submitting equipment for repair or upgrade.
SpecTech cannot accept responsibility for the loss of data resulting from hardware failure, software corruption or the repair process.
Customer Equipment
We take every reasonable care when handling customer equipment.
If inspection reveals accidental damage, liquid damage, corrosion, previous repair attempts or any other issue requiring additional work, we will contact you with a revised quotation before continuing.
Payment
Payment is due before collection or delivery unless otherwise agreed.
Ownership of goods supplied by SpecTech remains with SpecTech until payment has been received in full.
Abandoned Equipment
Equipment that has not been collected within 90 days of completion or notification may be recycled, disposed of or sold to recover storage and administrative costs.
Reasonable attempts will always be made to contact the owner before this happens.
Delays
Occasionally supplier shortages or courier delays may affect completion times.
Should this occur, we will keep you informed throughout the process.
Limitation of Liability
SpecTech's liability is limited to the value of the products or services supplied, except where prohibited by law.
Nothing within these Terms & Conditions limits your statutory rights under UK consumer legislation.
Contact
If you have any questions regarding these Terms & Conditions, please don't hesitate to contact us.
We're always happy to explain our policies in plain English before any work begins.